HomeTerms of Sale
Terms of Sale
The terms that apply when you order lighting from Luxury Lighting Solutions, from placing your order to delivery, installation and returns.
Last updated: 13 November 2026
01About these terms
These Terms of Sale apply to every purchase from Luxury Lighting Solutions, whether you order through llspk.com, on WhatsApp, by phone or at our showroom at 118-DD Phase 4, DHA Commercial Market, Lahore. By placing an order, you agree to them. How we handle your personal information is explained in our Privacy Policy.
02Products and descriptions
We take care to describe and photograph every piece accurately. Colours and finishes can look slightly different on different screens, and finished pieces can vary a little from batch to batch. Dimensions, materials and specifications on each product page are a guide. If you are unsure whether a piece suits your space, our lighting consultants will gladly help before you order.
03Prices and availability
All prices are shown in Pakistani Rupees (₨). Prices and availability can change without notice. Our team confirms availability, delivery and installation details before your order is finalised, including orders sent on WhatsApp.
04Placing an order
You can order on our website or send us the product link on WhatsApp at 0300 0332130. An order is accepted only when we confirm it by email, WhatsApp or phone. We may decline or cancel an order, for example if an item is unavailable, a price was shown incorrectly or we cannot deliver to your location. If we cancel after you have paid, you will receive a full refund of that payment.
05Payment
Payment is made using the methods offered at checkout or agreed with our team. For large, custom or project orders, we may ask for an advance payment before work begins. Payment details must be accurate, and you must be authorised to use the payment method you choose.
06Delivery
We deliver across Pakistan. Delivery timing depends on the product, your location and whether the piece is in stock or made to order, and our team will confirm an estimate when you order. Please check your order on arrival and tell us straight away about any damage or missing items, ideally with photos sent on WhatsApp or email. Risk in the goods passes to you once they are delivered to your address.
07Installation and hanging height
We provide installation services, and where installation is not available in your area, our team will still guide and support you. Lighting should be installed by a qualified electrician. For many fixtures, suspension height can be adjusted from 1 to 3 metres, and for longer lengths we can customise it to your needs. Please make sure the site, ceiling and wiring are ready on the agreed installation date.
08Custom and made-to-order pieces
We offer customised options in selected sizes, finishes and designs. Once you approve the design, size and finish, production begins and the order cannot be cancelled, changed or returned unless the piece arrives faulty or does not match what you approved.
09Cancellations, returns and exchanges
If you need to cancel or change a standard order, please contact us as soon as possible and before it has been dispatched. Standard items that are unused and in their original packaging may be returned or exchanged where we agree to it, and we will confirm this in writing. If an item arrives damaged, faulty or different from what you ordered, contact us promptly and we will repair, replace or refund it as appropriate.
10Quality and warranty
Each piece undergoes a careful quality inspection before dispatch. Our decorative lighting collection does not include a warranty. Our architectural lights come with a 3-year warranty. Warranty does not cover damage caused by incorrect installation, misuse, modification, power surges or normal wear.
11Electrical safety and use
Please use our products only as intended, with a suitable power supply and the correct bulbs or drivers. We are not responsible for damage or injury caused by installation that was not carried out by a qualified electrician or by use that does not follow our guidance.
12Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, or for delays caused by events beyond our reasonable control such as transport disruption, weather or supplier delays. Nothing in these terms limits any rights you have under Pakistani consumer law that cannot be excluded.
13Governing law
These terms are governed by the laws of Pakistan, and any dispute will be subject to the courts of Lahore. We would always prefer to resolve a concern directly with you first, so please contact us.
14Changes to these terms
We may update these terms from time to time. The version on this page at the time you place your order is the one that applies to that order.
Questions about your order?
Luxury Lighting Solutions
118-DD Phase 4, DHA Commercial Market, Lahore
Mon - Sat: 11AM - 8PM